Service Policy
- 56 Years of Experience
- Honest and Fair Pricing on Oil & Bio Fuel
- 24/7 On-Call Service
Terms and Conditions
The service plans listed below are offered exclusively to customers who purchase all  their fuel from Dunn Oil Company, Inc. Property owners or landlords of covered systems are responsible for assuring all fuel is purchased from us on automatic delivery.
Failure to maintain satisfactory credit status could terminate this agreement without refund. If you terminate oil service, this policy terminates simultaneously with that date and NO REFUNDS will be granted.
Annual Tune-Up
- Annual tune-up and inspection
- Lubricate all motors and bearings (assemblies)
- Clean or replace fuel pump screen and tank filter
- Test burner control
- Check blower fan belt
- Check nozzle assembly and change nozzle when necessary
- Check low water cut off switch, expansion tank and glass gauge
- Vacuum boiler and smoke pipe when necessary
- Inspect oil tank
- Seal air leaks around furnace door
- Outline any energy saving devices available
- Perform efficiency test and adjust unit for maximum efficiency
- Includes up to 1.5 hours of labor, anything over 1.5 hours will be billed out at an hourly rate of $155.00/hour
Tune-ups are performed by appointment only: Monday - Friday arrival windows 7:00am-9:00am, 9:00am-12:00pm, 12:00pm-3:00pm.
Basic Plan
This economical plan combines maintenance and cost savings on repairs. The Basic Plan is for the customer who wants preventative maintenance and 24-hour coverage for no-heat emergencies combined with some coverage for repairs. We will bill at our regular rates for all other repairs.
Benefits:
- Your system receives preventative maintenance
- You are assured of 24-hour coverage for a no-heat emergency
- 10% discount on parts and labor
Value Plan
The Value Plan is our mid-level policy that covers most problems that are likely to occur with a heating system. It includes preventative maintenance and the assurance of 24-hour response to a no-heat emergency. It also provides extensive coverage in the event of a repair. The cost of any repair that we make to any system component covered by this plan is completely covered, including both parts and labor, and you pay nothing for those repairs. (If we make repairs to components that are not covered by the Value Plan, we bill those at our regular rates for those repairs.)
Benefits:
- Your system receives expert preventative maintenance
- You are assured of 24-hour coverage for a no-heat emergency
- You pay nothing for repairs to any system components covered by the Value Plan (see list below)
For more information or to enroll in the Value Plan, please call our office or contact us online. 
Before Calling for Service, Do the Following:
- Check your thermostat - is it set above room temperature?
- Check electric switches - is your emergency switch turned on?
- Press the reset button - be sure to only press it one time. If burner runs for only a minute and then shuts off, DO NOT press the button again.
- Examine electric fuses and circuit breakers - replace a blown fuse with a new 15-amp fuse or reset the circuit breaker.
- Check the boiler water level (steam systems only)
- If the level is low, open the water feed valve until the level is halfway up the glass and then close the valve tightly.
- Check your oil tank - is there oil in it?
No Surprises Plan
Our premium plan for customers who want the most complete repair coverage available. It covers nearly anything that can go wrong with a heating system. It covers all the components covered by the Value Plan plus the significant addition of the additional major parts listed below.
For more information or to enroll in the No Surprises Plan, please call our office or contact us online.
Important Exclusions From Your Service Plan
The following parts and installation labor are NOT covered for repair or replacement on any service plan. NO LABOR COVEREAGE ON UNCOVERED PARTS. See below:
PARTS EXCLUDED FROM ALL PLANS:
- Air Conditioning Systems
- All Water Piping and Fittings
- Back Flow Preventor
- Boiler, Burner Replacement
- Blower Motor-Shaft and Bearings
- Chimney and Power Ventors
- Duct Work and Registers
- Hot Water Tank Aquastat
- Radiators and Radiator Valves
- Circulators and Gaskets
- Heat Exchangers
- Obsolete Burner Parts
- Oil Tanks and Accessories
- Outside Contractors
- Replacement of Oil Lines
- Tankless Hot Water Coils
- Water Feeder - Relief Valves
- Zone Valves Replacement
- Air Vents
- Anti-Freeze
- Ball Valves
- Boiler Drains
- Expansion Tank
- Flow Checks
- Frozen Oil Lines
- Frozen Pipes
- Isolation Tank
Any Other Miscellaneous Parts That Are NOT Listed Under the Covered Parts Section
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