Dunn Oil Company

SERVICE POLICY

17-18 HEATING SEASON



Click on Service Policy photos below to order on-line!  Thank you!

MUST BE A DUNN OIL COMPANY OIL PURCHASING CUSTOMER 
TO SIGN UPFOR TUNE-UP OR FOR 
ANY OF THE SERVICE POLICIES BELOW, 
UNLESS PREVIOUSLY AGREED BY MANAGEMENT.
THANK YOU! 
978-897-3366

 
TERMS AND CONDITIONS

*
These service plans are offered exclusively to those customers who purchase ALL their fuel from Dunn Oil Company.    Property owners or landlords of covered systmes are responsible for assuring that all fuel oil is purchased from Dunn Oil Company on automatic delivery.  Failure to maintain satisfactory credit status may terminate this agreement, without refund.  If customer terminates oil service, this policy will terminate simultaneouly with that date and NO REFUNDS will be granted. 




ANNUAL TUNE-UP

$145.00

(Parts Not Included)

  • Annual tune-up and inspection
  • Lubricate all motors and bearings (assemblies)
  • Clean or replace fuel pump screen and tank filter
  • Test burner control
  • Check blower fan belt
  • Check nozzle assembly and change nozzle when necessary
  • Check low water cut off switch, expansion tank and glass gauge
  • Vacuum boiler and smoke pipe when necessary
  • Inspect oil tank
  • Seal air leaks around furnace door
  • Outline any energy saving devices available
  • Perform efficiency test and adjust unit for maximum efficiency
  • Includes up to 1 1/2 hours of labor, anything over 1 1/2 hours will be billed out at the hourly rate of $100.00/hour

The annual tune-up is also included in Plan B and C with up to 1 1/2 hours of labor coverage.  Any additional labor will be billed out at the hourly rate of 100.00 per hour.

UNITS NOT TUNED UP ON A YEARLY BASIS WILL BE BILLED OUT AT $100.00 PER HOUR

All work is guaranteed for 30 days against related call-backs.  On summer tune-ups for customers who do not use their systems for hot water will be extended to October 15.

Tune-ups performed by appointment ONLY

Monday - Friday 8:00 AM, 10:00 AM, 1:00 PM, or 3:00 PM



ORDER ONLINE HERE Tune-Up ONLY $145.00 plus parts
ORDER ONLINE HERE Plan "B" $275.00
ORDER ONLINE HERE Plan "C" $375.00

PLAN-B $275.00

INCLUDES:

Annual Tune-up

Parts and labor coverage

Main zone Monday through Friday

Plan B covers up to $100.00 in parts * per call

except those parts listed in the excluded list *

     All regular service calls between the hours of 8:00 am and 5:00 pm: one hour labor allowance to replace or repair parts listed below:

ALL Emergency Service CALLS:

after 5PM until 8 AM - Monday - thru - Friday; 

Weekends and Holidays 

     Any additional labor or labor beyond the covered hours will be billed out at the daily rate of $100.00 per hour.  Plan B subscribers will NEVER pay any overtime rates pertaining to a covered part.

PLAN B & C

*COVERED PARTS

    • 24 V Transformer
    • Air Filters (2)
    • Honeywell Brand Aquastats ONLY
    • Blast Tube
    • Blower Motor (excludes shaft & bearings)
    • Burner Relay Control
    • Cad Cell and Assembly
    • Burner Couplings
    • Draft Regulator
    • Electrodes
    • Emergency Switch Replacement Only
    • Smoke Pipe 10' Maximum
    • Burner Jet Line
    • Nozzle
    • Oil Filter Element ONLY
    • Oil Burner Motor
    • Oil pump
    • Pressuretrol
    • Pulley and Belt
    • Solenoid Valve
    • Stack Switch
    • Thermal Switch
    • Thermostat - T87F Regular
    • Transformer
    • Zone Valve Motor Only

Plan-C $375.00

INCLUDES:

Annual Tune-up

Parts and Labor coverage

Main zone 365 days a year

24 hour Emergency Service

Plan C covers up to $200.00 in parts* per call

except those parts listed in excluded list *

Two (2) hours of labor allowance per call to repair or replace covered parts. 

ADDITIONAL ZONES plans B & C $35.00 per zone 
*Covered Emergency Service refers to calls for NO HEAT or SMOKE.  No heat calls from June 15 - September 15 do not constitute an Emergency.

BEFORE CALLING FOR SERVICE

PLEASE DO THE FOLLOWING:

Check your thermostats.  Is it set above room temperature?

Check electric switches.  Is emergency switch turned on?

Press the reset button.  Press only one time. If burner runs for only a minute and shuts off DO NOT PRESS AGAIN.

Examine electric fuses and circuit breakers.  Replace blown fuse with new 15 amp fuse or reset circuit breaker.

Check boiler water level (steam systems only).  If the level is low, open the water feed valve until the level is half way up the glass, then close the valve tightly.

Check your oil tank; is there oil in it?



HOT WATER HEATER PLANS

Tune - Up $135.00 (parts not included)

PLAN-B $180.00

PLAN-C $210.00

IMPORTANT

The following parts and labor to install them are NOT covered for repair or replacement by any service plan: NO LABOR COVERAGE ON UNCOVERED PARTS! SEE BELOW:

*PARTS EXCLUDED FROM ALL PLANS

    • Air Conditioning Systems
    • All Water Piping and Fittings
    • Air Vents
    • Anti-freeze
    • Back Flow Preventor
    • Ball Valves
    • Boiler, Burner Replacement
    • Boiler Drains
    • Blower motor-shaft and bearings
    • Circulators & Gaskets
    • Chimney and Power Ventors
    • Duct Work and Registers
    • Expansion Tank
    • Flow Checks
    • Frozen Oil Lines
    • Frozen Pipes
    • Heat Exchangers
    • Hot water tank aquastat
    • Isolatino Tank
    • Obsolete Burner Parts
    • Oil Tanks and Accessories
    • Outside Contractors: i.e. Electrical or Plumbing
    • Radiatoras and Radiator Valves
    • Replacement of Oil Lines
    • Tankless HOt Water Coils
    • Water Feeder - relief valves
    • Zone Valves Replacement
    • Any Other Miscellaneous Parts that are NOT listed under the Covered Parts Section

PLAN B AND C

LABOR ASSOCIATED WITH EXCLUDED ITEMS DOES NOT CARRY ANY COVERAGE AND WILL BE CHARGED OUT AT THE RATES DESCRIBED HEREIN




NON POLICY LABOR RATES

SERVICE CALLS: ONE (1) HOUR MINIMUM CHARGE

8am - 5pm Monday - Friday

$100.00 /hour

5pm - 8am Monday - Friday

$135.00 /hour

Weekends and Holidays:

$135.00 /hour

WE THANK YOU FOR YOUR PATRONAGE

WE ACCEPT MASTER CARD AND VISA




Dunn Oil also offers:

12 MONTH BUDGET PLANS

PREPAID PAYMENT PLANS

BOILER/FURNACE INSTALLATIONS

OIL TANK INSTALLATION

OIL CONTRACTS (FIXED PRICE PLANS - when available)